Rosie was an indigenous casual aged care worker at the Plenty Gardens Retirement Village in Adelaide and Rosie was often in trouble.
Sometimes she did not always get the basics right; feeding, showering, dressing and administering medications to residents. She was a bit messy and a bit forgetful and seemed to prefer spontaneity to process. She did not like the ways some things were done, so she would change it because she thought there was a better way and she got into more trouble.
Plenty Gardens were under big pressure to meet the performance indicators set by the aged care regulator and from competitors in the aged care industry. Every day there seemed to be more forms to fill out. Rosie told Mary that she came to this job to care, not to be an admin clerk. Mary said, “that is part of your job and we get measured on how we keep these records, so do it”. Rosie sometimes did not do it, and she could be a bit outspoken, citing that her residents needed more of her time than the regulator did.