I don’t know why it has taken me so long to share this story because it changed the mindset behind my life’s work.
I had left the telco where I had worked in HR. There, I religiously applied Lean to fixing broken processes in every nook and cranny I could find. I looked for the worst examples of failure and brokenness. My intention was noble, to return these processes to a state of flow. I thought flow was the absence of waste. I thought the focus was on the process, not people. I didn’t know then what I know now, that flow is not the absence of waste in the handover in a process, but a state of being in collaboration as one body where a team are working seamlessly together with all of their hands and minds to a shared purpose from the heart. In a digital age I call this #MeWe.
After I left the telco, I set up my consulting practice promoting my Cultural Diagnostics, with waste removal at the centre.
Blue Sky was an airline catering business fallen into decay. CEO David told me the airline had a shocking culture, with low employee engagement and poor product quality. He asked me to do a Cultural Diagnostic.